From VIP Tickets to Premium Streaming Plans, the Music Business Is Entering a New Era of Upselling

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The concert business' VIP strategy is expanding to streaming, vinyl and more areas of the music industry that can benefit from upselling.

, the 2024 concert season should have been dubbed “VIP summer” for the amount of upselling done by U.S. amphitheaters.

From exclusive lounges to fan meet-and-greets with artists, the concert business has been better than other music industry segments at filtering customers according to their willingness to pay. VIP status became standard practice at music festivals to separate the people who can afford a $400 ticket to camp in a grass field and those who can afford deluxe accommodations, food and beverage, and transportation.

The wave of upselling now extends to VIP tiers in music streaming. Last week, Tencent Music Entertainment announced it has 10 million Super VIP subscribers accounting for 8.4% of its 119 million subscribers. Super VIP, launched in the first quarter of 2022, provides such perks as better sound quality, priority access to music content and live event tickets.

Record labels are itching for a high-priced streaming subscription tier that would produce greater royalties. Spotify’s VIP tier — for lack of a better term — seems all but inevitable at this point. In September, Universal Music Group COO in July, saying it would “probably” be priced at $17 or $18 per month and provide subscribers with “a lot more control, a lot higher quality across the board, and some other things that I’m not ready to talk about yet.

 

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