Rev transcription contractors reveal work conditions, challenges, pay - Business Insider

offers a 12-hour turnaround with "99% accuracy" for quality audio files. Clients can also place rush orders, which offer higher rates for quick turnarounds, such as 2 hours for a 30-min file.One contractor, from South Carolina, said she is a mom to several children with special needs. She worked for Rev consistently for six to eight months to earn extra income. During her time at Rev, the contractor said she felt stressed out constantly.

Annie Pedrino, a former Rev video captioner from Kansas, said she found questionable objections that graders made in her transcripts, such as docking her for word choice when describing music. She attempted to appeal these mistakes on projects that took her two to six hours to complete. Appeals took a week to come back, and by that time her project had been sent back and she did not get paid for her work.

While she received high scores on her first account, her second grader gave her low marks and made dismissive comments. For someone who spent years working in the transcription industry before Rev and worked on complicated legal documents, Val said the graders on Rev made her feel like a failure. Sloan, a contractor from Canada, told Business Insider the competition to get clear audio files is so cutthroat that contractors get seconds to decide whether they want the file before someone else takes it.Because of the lack of clear audio, Andrea K., the contractor from Nebraska, said much of their time spent on Rev was sifting through poor audio files to find ones they could work on.

Andrea, who no longer works for Rev regularly but still has an open account, said the company's November 14 letter did not address their concerns regarding low pay.

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