The award was presented to the Bank at the Jos Bankers Forum— an Annual Dinner and Award event organised by the Central Bank of Nigeria Jos branch held to recognise and reward DMBs for their performance during the outgone year.
On the challenges faced by customers over issues bothering on response to various customer complaints including ATM cash retract, excess charges and other E-channels dispute received from the CBN for resolution, Mr. Abiru noted in particular steps being taken to resolve some of these issues. Additionally, the top banker said that “for us at Polaris Bank, because we know how embarrassing cash retract and other payment service challenges can be for customers, we ensure that their complaints are promptly and satisfactorily resolved with feedback to the CBN.”