$35 billion fintech Stripe just inked a deal with hospitality PoS-maker Lightspeed — and it's a case study in navigating the tricky world of payments$35 billion startup StripeBut Lightspeed's Stripe partnership, which will power Lightspeed's online and in-store payments offering, isn't so cut-and-dry. Behind the scenes, payments are complicated with a multi-pronged network of players on the value chain.
Sandeep Mathrani, who spent years at a publicly traded mall company, doesn't like to drink with his colleagues after work or play ping pong in the office in the afternoon, former coworkers said. The engineer turned real-estate executive is more likely to be found interrogating colleagues about their data in presentations and has a knack for cutting operational costs. Litigation finance has boomed into a $10 billion-plus business.
The concept of "stickiness," or customers' tendency to stay with the brands to which they've long been tied, can pose a challenge to new players looking to gain market share in financial services. Interactive Brokers, the Greenwich, Connecticut-based brokerage, has led the way during several phases of the industry's fiercely competitive war over price and capabilities that's played out in recent months.
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