On Thursday, Sundar Nagarajan, JLL Americas head of consulting, and Peter Miscovich, JLL's managing director of strategy and innovation, held a webinar on the topic of workplace continuity and remote work. They characterized this current situation as a unique challenge for businesses, and one that could lead to unintended, lasting changes.Workplace continuity decisions
In the webinar, Nagarajan and Miscovich laid out the timing and impact of workplace continuity decisions into four quadrants, labeled by two variables: short term versus long term, and business impact versus employee/work process impact.The most important short-term decision is the health, well-being, and purpose of employees — and especially the leaders who will make workplace continuity decisions, Nagarajan said.
On the employee side, firms need to find ways to maintain, or even improve, its employee culture and morale remotely. Both Nagarajan and Miscovich noted that 9/11 actually solidified and strengthened some bonds between employees, but the remote nature of this crisis presents new challenges. If transmission of the virus slows but does not stop, businesses could find a middle ground between full density and remote work by clustering employees in different, geographically scattered locations.
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