NEW YORK - Amazon.com Inc.'s delivery delays of non-essential goods will extend for at least another month for many customers in the US and Europe, stirring panic among online merchants who rely on the web retailer for business.
Amazon is struggling to cope as the Covid-19 pandemic escalates in the US, forcing factory shutdowns and snarling logistics nationwide. The shipment holdups apply to a broad range of products in various categories, including bird feeders, kitchen towels and chalk. Some Amazon merchants derive 90 per cent or more of their sales on the platform because it dominates online shopping in the U.S.
Tens of millions of products on Amazon sold by approximately 250,000 merchants won't be available to many Amazon shoppers until late April at the earliest, said Juozas Kaziukenas, founder of the New York research firm Marketplace Pulse that monitors the site."This is the biggest disruption Amazon has ever seen, and it will see sales decrease as customers turn to shop elsewhere, looking for faster delivery," he said."The impact on sellers is going to be heartbreaking.
Amazon is struggling to keep up with a surge in orders from customers buying groceries and other household necessities online in order to avoid crowded stores. The company on Tuesday announced it would stop accepting shipments of non-essential goods to its network of warehouses where inventory belonging to independent merchants is stowed, packed and shipped to Amazon customers. The aim is to keep warehouses stocked with the items people are buying now - toilet paper, bleach and sanitizing wipes.
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