ServiceNow BrandVoice: Business Continuity: Pandemic Edition

Editor’s note: As part of an effort to combat COVID-19, ServiceNow has released four new community apps to help manage complex emergency response workflows. These apps are designed for immediate use at no charge for existing customers. Others can use these apps free of charge through September 30, 2020. Find details at our Here in the United States, we’ve just about seen it all when it comes to our business continuity/disaster recovery plans.

This is essential for creating precise lines of communication between our teams and those we depend on to deliver excellent support, with no crossed wires. To maintain this clarity, it’s important to reinforce who should be the point person for communications. To keep people on the same page, we also implemented daily progress and status reporting in standup meetings that run no longer than 30 minutes.

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