COVID-19 has propelled the shift to the Digital Transformative Age faster than imagined.
Despite the adverse impact to health and the economy, Covid-19 can be viewed as a game changer to accelerate the transformation of Malaysia; both businesses and the public sector can re-strategise to invest in more integrated digital infrastructure to manage current and future disruptions. Clearly, much more effort is needed from businesses to step up and adopt technology-enabled processes and systems in preparation for a more digital-enabled environment in the new normal. In this vein, Covid-19 has emerged as a game-changer for digital transformation. Where previous initiatives and programmes to go digital were met with lukewarm response, particularly from the SMEs, Covid-19 has spurred Malaysian businesses to accelerate their digital transformation.
By establishing synergistic partnerships and/or creating a resilient ecosystem, businesses will have the ability to become nimbler and more innovative in bridging existing business boundaries to produce better outputs for customers. To quote Henry Ford, “Coming together is a beginning, keeping together is progress, working together is success.”Talent shortages and skill gaps hinder the acceleration of digital transformation efforts.
To put it simply, if customers do not trust your business or technology, it is highly unlikely that they will choose to adopt it.