, where community members shut down the area when protesting for adequate water services. The community has been experiencing a water crisis since 2016. In October last year the taps ran dry and in January there were protests until Sisulu interviewed. The call centre was one of the interventions. Back in May, the spokesperson for the municipality, Kedibone Sentle, said that Dots Design Agency was appointed through an emergency deviation and that no tender process was followed.
“It is envisaged that the call centre may end up handling all other service queries. This platform is aimed at giving consumers a line to interact with the municipality and receive feedback on their complaints within a reasonable time,” said Sentle.“After six months, the call centre is still not operational. The committee could not quantify any benefit to the municipality and the community. There are no telephone lines.
“Some of the items listed on the quotation could not be verified; [for example] 60 safety signages. This expenditure was made in vain as the municipality derived no value from the money,” reads the report. Dots Design Agency’s owner, Mosa Likobo, said his company did more work than just painting and the signage. The only outstanding item was the mounting of the outdoor signage to the centre, which was awaiting the call-centre number. “His failure to report this transaction to the executive mayor and council is a clear and definite indication of arrogance, self-righteousness and staggering disdain.
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