"The travel agent is blaming the tour providers. The tour providers are saying oh no we've refunded the travel agency and you don't know who to believe," Ms Bednarski said."The travel industry is really bleeding… but so are we.""I've got three of my family members in the group. Between us it's cost us about $45,000. So, it's for all of us. If one gets it, we all get it." Ms Spiteri said.
A spokesperson from MSC Cruises said " booking agent submitted a request for refund. We have therefore deactivated their Future Cruise Credit and processed the refund and provided such to their booking agent. The agent is responsible for actioning the refund with their client.""refunds are processed to the same payment method used to pay for the bookings. For these bookings we have received payments via direct deposit and credit card with majority of it made by the organiser.
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