Pandemic pushes travel ecosystem to change course as consumer preferences pivot to home

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The pandemic has upended the travel industry and different parts of the ecosystem are feeling the pain.

Credit card companies that offer travel rewards have had to rethink their offerings as flight and hotel bookings remain depressed due to the pandemic and travel restrictions. Hotels that drive bookings through marketing their co-branded credit cards have had to extend expiration on points and allow customers to use their points towards other services.

"Amex Gold is probably the one I've been using the most over quarantine because you get 4x on dining, which comes in handy when you are ordering in most meals," he said.The latest data from Smith Travel Research shows average U.S. hotel occupancy broke above 50% in mid-August, up from 22% in mid-April but still below pre-pandemic levels.

 

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