Ms Bagheri, a Washington attorney, and three other Robinhood users said they also contacted authorities including the Securities and Exchange Commission and the Financial Industry Regulatory Authority . Two of those customers said they have heard back from an official at the SEC seeking more information.
Pruthvi Rao, a Chicago software engineer, said his account was hit on Oct 6. His bet on Netflix was liquidated and US$2,850 was soon withdrawn. He said he's sent more than a dozen emails to Robinhood's customer support address, and that he even tried messaging some of the brokerage's executives on LinkedIn.
Mr Rao showed Bloomberg the same emailed response from Robinhood that Ms Bagheri received."We understand the sensitivity of your situation and will be escalating the matter to our fraud investigations team," Robinhood customer service agents wrote them."Please be aware that this process may take a few weeks, and the team working on your case won't be able to provide constant updates.
"Unfortunately, it's a common occurrence that online accounts of monetary value are bought, sold and traded by cyber-criminals," said Mark Arena, chief executive of Intel 471, which monitors activities of digital criminals."This shows the importance of people practicing common information-security hygiene such as not re-using the same password across multiple accounts and enabling two-factor authentication, which Robinhood supports.
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