MoneyGram's COO took us inside the company's digital transformation - Business Insider

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A top MoneyGram exec lays out a digital transformation that's helped fuel triple-digit growth in cross-border payments during the pandemic

We spoke with MoneyGram execs about the company's push into digital P2P payments and how it's playing catch-up with Venmo

"MoneyGram, four years ago, set out to transform and develop a direct-to-consumer business where, through digital properties, primarily our app, as well as websites in about 81 countries, we offer our money transfer services to consumers directly," Chytil said. "That part of our business has exploded."As MoneyGram has invested in new, digital products, that's meant some changes internally, too.

Building new tech from scratch can be a massive undertaking that requires buy-in from your existing workforce. Chytil said it was important to keep lines of communication open with staff about progress. Early successes related to digital were celebrated, she added.

 

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