This week we have complaints about Eir. First up we have three different stories about the telecom provider. And while they are all different, there is a common theme – the difficulties people are continuing to have trying to make contact with the company and having issues resolved.
She says she had a sick child during the pandemic and “waited all day for the doctor to ring back with an appointment. At 4pm I rang the doctor and tore the head off the poor girl who told me they tried me at least six times and I was told to go to hospital before 5.30pm with my child.” “I have done all the checks they have asked of me, repeated myself 55 times, asked for a copy of my notes and call recordings, which I have never received. I’m at the wits end. It’s affecting my work life and my personal life. I’m paying €135 for house and mobile. The house phone is perfect but I can’t change as they won’t let me out of my contact without paying €1,200.
They epitomise all that is bad about customer relations. It's abuse. There needs to be real sanctions or they will never change.