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P-hailing companies given 14 days to submit comprehensive policy, says Nanta

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PUTRAJAYA (Bernama): Two major food delivery companies (p-hailing), namely, Food Panda Malaysia Sdn Bhd and Grab Malaysia, have been asked to submit proposals and a comprehensive policy to the Domestic Trade and Consumer Affairs Ministry to be implemented in the near future.

Its Minister Datuk Seri Alexander Nanta Linggi said this move was to improve the services offered to consumers, traders and riders, including reviewing a lower charge rate compared with the existing rate.

The session was to understand the overall business operations and cost structure as well as various issues arising, and public complaints related to commission rates charged by p-hailing companies, especially during the movement control order period and the current phase of the National Recovery Plan .

He said the ministry was always concerned and took note of several issues that had been highlighted by consumers and traders related to the services provided by these p-hailing companies.

 

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