Big Tech call center workers face pressure to accept home surveillance

  • 📰 NBCNews
  • ⏱ Reading Time:
  • 48 sec. here
  • 2 min. at publisher
  • 📊 Quality Score:
  • News: 22%
  • Publisher: 86%

Business Business Headlines News

Business Business Latest News,Business Business Headlines

Workers at one of the world’s largest call center companies say they are being pressured to sign a contract that lets their employer install cameras in their homes to monitor work performance, an NBCNews investigation finds.

after photos were leaked to news outlets of some of its staff in the Philippines — the country with the highest number of Teleperformance workers — sleeping at work so they could be in the office to respond to Amazon Ring customers in U.S. time zones. At the time,

The document asks workers to agree to having video cameras installed in their home or on their computers, pointing at their workspace, to record and monitor workers in real time. It also states that workers agree to Teleperformance using AI-powered video analysis tools that can identify objects around the workspace, including mobile phones, paper and other items that are restricted by Teleperformance’s security policies.

Unlike Apple, Uber said that it requested monitoring for its workers, but not the entire workforce. Uber spokesperson Lois Van Der Laan said that its customer service agents have access to private and sensitive user information, including credit card details and trip data, and that protecting that information is a priority for Uber.

She was required to keep her computer’s camera on during training, but said Teleperformance has not yet installed additional cameras or monitoring in her home.

 

Thank you for your comment. Your comment will be published after being reviewed.
Please try again later.

Remember, once they get that video they own it, you don't. Of course they are the most moral, uprighteous, well appeared, and honest people you could ever meet and they know how to run your life better than you can. So heck with it throw in your whole family. Trust strangers.

Oh hell to the NO!!

Well you are on their time. To have a camera just on your work area shouldn't be a big deal. Only there though!!

That's disgusting and goes way too far. There are lots of ways to gage performance without cameras on you 24/7 in your own home. Big Brother watching in our homes should be unlawful.

There are other, far better ways of monitoring an employees productivity. Than installing cameras in their homes. This kind of thing will NEVER stand up in court.

Move on

Freeyourmindkid They already have some monitoring capacity thru the camera on the company laptop... no way I would agree to that

Freeyourmindkid Wow ! That's a privacy violation I'm sure. They should be able to monitor their number of calls from their system!

Insane

I think 95% of those working at home aren't giving their employers a full day

Give me a camera, a $50 / hour job, a $10000 signing bonus, and I will start ASAP. Watch me all you want. I will even wear clothes!

Uh..No...

There comes a point when you have to trust your employees. If you have people that need watched in their own home relook at your hiring practices and choose good employees.

hell no

Quit

I assume they're working from home? This seems fair

No.

We have summarized this news so that you can read it quickly. If you are interested in the news, you can read the full text here. Read more:

 /  🏆 10. in BUSİNESS

Business Business Latest News, Business Business Headlines

Similar News:You can also read news stories similar to this one that we have collected from other news sources.

Big Tech is suffering from a ‘Great Resignation’ of workers, who say ‘It’s a good time to leave’Some employees who recently left Big Tech are calling it the “Great Resignation,” and they blame COVID-19-related job burnout, which could also be a widespread problem.
Source: MarketWatch - 🏆 3. / 97 Read more »