Food-service workers who quit amid pandemic share changes the industry needs

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Meet 3 people who quit food-service jobs during the labor shortage: 'Every day that I went to work, there was this significant dread'

Cristian Cardona was a shift manager at a corporate-owned McDonald's in Orlando, Florida, until he left the fast-food chain a few months ago.restaurant and hotel workers who quit in June, according to data from the Bureau of Labor Statistics, the highest quit level for these workers during the pandemic and the second-highest level since December 2000, the first month the Job Openings and Labor Turnover Survey series was tracked. Openings in the industry continue to increase and were over 1.

"Especially now, no one goes to Starbucks to sit for an hour to relax," said a former Starbucks barista to whom we granted anonymity and whose employment has been verified by Insider."People go to Starbucks to get in and get out. So everyone has this frenetic energy when they come in, and they are extremely rude and demanding."

"She will never remember to this day that interaction, but I'll always remember that interaction and how little she made me feel," he added."I noticed that customers were starting to act almost like they we're taking stuff out on us," he said."They would get upset, angry. Sometimes, they would get violent, yell stuff at us, and it made it a hostile environment for us a lot of times.

He recalled one incident when the bar had only outdoor dining. One customer was told she couldn't come in to use the bathroom without a mask but came in anyway."I said, 'Listen you cannot come back. You got to leave. You're endangering other patrons. You're endangering the staff. You got to leave,'" he said."What does she do? She calls her boyfriend, husband, and he comes down, threatening me with a fight.

 

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Please don't end unemployment benefits for Covid LongHaulers. We are debilitated, can't work and are the forgotten ones of this pandemic CoriBush SpeakerPelosi SenSchumer RepPressley SenWarren SenBooker SenSanders POTUS VP FLOTUS AOC maddow RepJayapal PressSec ap

You don't need an MBA to put lettuce on a bun

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