Facebook says root cause of outage was faulty configuration change

Facebook Inc on Monday cited faulty configuration changes on its routers as the root cause of the nearly six-hour outage that prevented the company's 3.5 billion users from accessing its social media and messaging services.

"Our engineering teams have learned that configuration changes on the backbone routers that coordinate network traffic between our data centers caused issues that interrupted this communication," Facebook said https://engineering.fb.com/2021/10/04/networking-traffic/outage in a blog post.

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Facebook, Instagram, WhatsApp down in global outageA similar outage at cloud company Akamai Technologies Inc took down multiple websites in July. Downdetector, which only tracks outages by collating status reports from a series of sources, including user-submitted errors on its platform, showed there were more than 50,000 incidents of people reporting issues with Facebook and Instagram. Meanwhile, the social-media giant's instant messaging platform WhatsApp was also down for over 22,000 users, while Messenger was down for nearly 3,000 users.
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