Before the pandemic, I think things were really compartmentalised. Our house was a place we lived. An office was a place we went to, often by car, to work in. The pandemic took three spaces and made it one. So yes, short-term housing, long-term housing, and co-working are all starting to blur together because people’s modalities are blurring together. Oh, totally. Before the pandemic a lot of our business was in cities. Now the majority of business is outside of cities.
When we started Airbnb, there was only Craigslist [a classified ads site], where you could only have four small photos. They were typically very poorly lit and gloomy. Sites like that were purely competing on price. What Airbnb did was help bring design to the category. There were nicely designed hotels, but there wasn’t really any personality. But people love homes, they’re a wonderful expression of a person’s life. There is good and bad design, but it’s hard to judge people’s personal taste.