The idea of putting the app on the Watch, as well as on an iPhone, is genius. Small and convenient though the iPhone is, you need a hand to hold it. However, even if both your hands are full with tools or bits of car, you need nothing to hold your Watch because it’s strapped to your wrist already, of course.
I spoke with Sanna Lindström, Volvo Car Sweden’s head of digital transformation, Digitalisation Director Markus Lundström, and Erik Bylund, head of tech and architecture and asked how the app worked.
Lindström added, “We did have some technicians who even before they installed it said they still got huge value out of the Watch because they got notifications and could see who was calling and answer customers’ calls easily. That was a big finding actually, that there are benefits even without the Service app.”
Training technicians to use the system is straightforward, apparently. Perhaps because Apple devices tend to be intuitive, the training time is pretty short: “It’s about an hour,” Bylund said, which is definitely quick. “From the start we wanted them to be able to use it intuitively, without much training. It’s designed to be as easy to use as a really good consumer app. That was our goal all the time.
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