SAN DIEGO - The newest employee at Tofu House on El Cajon Boulevard, near San Diego State University, can't take an order or refill a drink. Still, it's helping the restaurant overcome many of the hardships brought on by the pandemic.
"With the robot carrying out the food, now the only task the staff needs to do is put the food on the table," Nguyen says."It takes one or two seconds and gives them time to take care of other tables as well." Nguyen says he'll never fully replace his employees with a robot. He still needs humans as cooks and to take orders and interact with customers. But he realizes embracing technology is the future of the business.That's the message from SDSU Professor Ira Vouk. She wrote the book"Hospitality 2.0," and she says the service industry needs to evolve to survive.
"It's in your pocket. It's on your desk. It's in your home. You talk to Google. You talk to Siri. You talk to Alexa," she says."The customers are now much more trained to have a positive attitude towards these technologies that they're seeing in these in hotels, restaurants, and others."Nguyen says his sales have increased since adding the robot, as people have come to the restaurant to see it in action.
BULLSHIT. a human just lost their job.
Say NO to Releasing Balloons
Whoever thinks this implies not a good business person obviously never owning their own business. Minimum wages and unreliable minimum wages labor are issues
Maybe you're just not a good business person if you can't afford to staff your business. Plus the robot just moves food 10 feet lol