The new supports include about 500 new Bank of Ireland staff to help with account opening, a dedicated phone line, an online hub as well as a range of tools and templates to help consumers make the move.
Templates for letters to SEPA direct debit originators, payroll change instruction letters to employers, and credit payment redirection forms have also been developed to help consumers navigate the process. "We expect that trend to continue over the remainder of this year and into 2023 as the exiting banks roll out their phased approach of contacting customers," Mr Dummer said.
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