Kathy Gibson is at the IDC CIO Summit 2022 – There can be no doubt about the need for digital transformation as business needs undergo rapid and often disruptive change.
Locally, there was an initial need to stabilise cash flows and reduce costs. At the same time, more resilient solutions were needed, along with support for work from home models.“This was all enabled by cloud in South Africa,” Naidoo points out. “So the technology is important.” Holistic alignment is about bringing together the many different parts of the business with the technology, process, organisation and product to reduce business risk, improve ESG, grow revenue and increase operational efficiency.
Once alignment is achieved, companies need to make sure they continuously align throughout the transformation journey.