Forcing cellphone networks to collect biometric data can’t fix South Africa’s massive fraud problem

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The South African telecommunications industry believes collecting subscribers’ biometric data is not the silver bullet needed to protect against SIM-swap fraud.

Scammers use these techniques to take control of targets’ cellphone numbers and access their Internet banking applications.

Although Comric members agree that SIM swap fraud is a problem, they said that other issues require attention in the short to medium term.“SIM swap is but one problem, whereas identity fraud is much more problematic.” “For operators who use direct customer touchpoints across South Africa in the informal and rural areas, implementing biometrics will have immense cost implications and logistical challenges,” said Comric.

 

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