The Cloud Private Branch Exchange market in South Africa offers substantial benefits over traditional PBX services, and Switch Telecom expects its growth in the market to continue.
They noted that Switch Telecom saw an increase in the uptake of Hosted Switchboard solutions before the Covid-19 pandemic and subsequent lockdowns. “We have also noticed that a lot of companies are moving from their in-house PBX solution to our Hosted Switchboard platform.” “IDC data indicates the global unified communications and collaboration market grew 29% year on year to $13.1 bn [R203 billion] by Q4 2020,” he said.
One of the most significant benefits of Cloud PBX over traditional services is lower costs compared to traditional PBX services. “For as little as R250 a month, you can get a fully supported PBX solution with all, if not more, of the features and functions of a traditional PBX,” the spokesperson said.