for ride-hailing bookings from five minutes to three minutes triggered an outcry among commuters, with some saying that they will boycott the company., saying that they have come across passengers who make them wait for as long as 10 minutes after they have arrived at the pick-up point.
TODAY readers were equally divided over the issue. Some urged passengers to better manage their time or to book their rides only when they are at a pick-up point, while others said it was common for drivers to be late and questioned why Grab did not penalise them instead. I only book when I’m ready. To me punctuality is a measure of time management and our upbringing. It also shows that we respect other people’s time and it goes both ways.This change will be fairer because the service is on demand which means you book only when you need the car. It’s ridiculous for the driver to take five minutes to reach and wait four min 55 sec for the passenger to arrive. That’s close to 10 minutes of waiting already.
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