Rogers has its work cut out for it in outage aftermath as Shaw merger deadline looms

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Last Friday’s massive service outage angered customers and brought intense scrutiny from regulators and politicians. Read more.

, to complete the $2.85 billion sale of Shaw’s Freedom Mobile to Quebecor Inc., a transaction announced in June that is intended to assuage the Competition Bureau’s objection to the merger.

Richard Leblanc, a professor of governance, law and ethics at York University, said the fallout could be serious, both in terms of damage to the company’s reputation and, if regulators pursue structural changes in the telecom space, its business.Article contentPhoto by THE CANADIAN PRESS/Fred Chartrand files

“Nothing changes the profitability of a telecom company faster than the stroke of a pen in Ottawa,” he said. A person navigates to the online social media page of the Canadian Radio-television and Telecommunications Commission on a cell phone.Rogers has until July 22 to tell the CRTC how many 911 calls could not be completed as a result of the service interruptions, broken down by province and platform, and how Rogers prioritized the restoration of alerting capabilities on its network.Article content

“As an initial step, comprehensive information is required in order for the Commission and Canadians to understand what happened leading up to, during, and in the aftermath of this national service outage. Just as importantly, it is essential that we understand what is being done to prevent further outages.”

 

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Is anything ever explained to or around Ottawa?

Stop this merger of shaw they messed up enough. Is enough.

I'm sure that the rogers ceo can go have a beer with the head of crtc and smooth it over

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