Good service always starts with the human touch. Yet a key conundrum facing our sector is finding the right people. Our industry has always been labour intensive due to the various services provided.
This manpower crunch was exacerbated by the pandemic, and business at Copthorne King’s Singapore has been badly impacted. We had to function at reduced occupancy due to the lack of room attendants. The food and beverage teams also ran with shorter operating hours to help manage costs. Through this, 12 employees were cross-skilled so that they could support various operational functions, including security, call centre and reservations. This benefited the overall hotel group as staff could be cross deployed to other hotels when needed.
In the first half of this year, we hired 30 new staff through job portals and employee referrals. These were for full-time roles, including F&B executives, room attendants, and maintenance engineers.
just allow air bnb. hoteliers are all overpaid and overrated.
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