Sony PlayStation's actions have driven up prices for consumers, resulting in customers being "unwittingly overcharged" for digital gaming purchases by up to a total of £5bn over the past six years.It applies to any customer who has purchased digital games or add-on content on their console or through the PlayStation Store since August 2016."We believe we've got a really strong case, or else we wouldn't be doing this," Ms Neill told BBC News.
"With this legal action, I am standing up for the millions of UK people who have been unwittingly overcharged," she said."The actions of Sony are costing millions of people who can't afford it, particularly when we're in the midst of a cost-of-living crisis and the consumer purse is being squeezed like never before."It is not the first time that concerns have been raised over commission on digital platforms and accessing content.
"Once you are in those Apple or Android operating systems, you're left with no choice but to pay the high costs for content because there is no alternative. We say it's pretty much the same for Sony PlayStation customers," Ms Neill told BBC News.Live in the UKBut Ms Neill warned that cases of this nature can take several years to resolve and that people who might be eligible for compensation could be left waiting if Sony PlayStation refuses to settle the claim.
"We would expect, given the number of consumers affected and the amount we believe they have overcharged by, that Sony would want to bring this forward and settle.Sony PlayStation did not immediately respond to the BBC's request for a comment.