Antwanette Hill was a Platinum member of Hertz’s Gold Club Loyalty program when she hopped into a rental car in October of 2018. An employee thought she was stealing the car and subsequently called the police. Since then she’s been arrested four times over the incident and spent weeks in jail. Now, she’sAs a Platinum member, Hill was entitled to book and collect a Hertz rental car without engaging with staff.
In a statement to Insider, the rental giant said that “Hertz cares deeply about our customers, and we successfully provide rental vehicles for tens of millions of travelers each year. “Where our customers have been negatively affected, we are committed to doing what is right by our customers. At the same time, we will protect and defend against false claims intended to cause our company harm.” Only time will tell how Ms. Hill’s case turns out and how many more stories like hers will come out into the light of day.