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Harvard researcher says there are 8 types of 'difficult' people—and passive-aggressive is the 'absolute worst'

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There are 8 types of 'difficult' people — and the 'passive-aggressive' is the worst of all, says Harvard work expert. (via CNBCMakeIt)

Illustration: Ash Lamb for CNBC Make It

If you can focus on the real concern or question hidden beneath that snarky comment, you can find a way address the actual problem in a way that works for everyone.Illustration: Ash Lamb for CNBC Make It With this tactic, it's best to stick to facts — the things you know for sure — without emotion or exaggeration.

 

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