In an era where job hopping is the new normal, Lou Malnati’s employees say they have developed a sense of belonging at a company that was built on family values, a strong work ethic and teamwork.
“I like to say that we are really a people business and we just happen to sell pizza because people are really our differentiator. They are definitely at the center of our world,” D’Angelo said. “And we’re in the hospitality business, so obviously the guest voice is critical to us also. Our employees are No. 1 because they are the ones who actually take care of our guests.
“So I started working where we ship our pizzas anywhere in the country,” she said. “I started as a customer service rep, answering phones and taking customer orders. I became a manager pretty quickly and eventually became the director of our e-commerce and catering and then oversaw the field team as well.”
Glunz sometimes rides along with a driver to assist with a delivery. “Doing this allows me to understand what it’s like for the store to prepare the food for a large catering order and get the delivery out the door in a timely manner,” she said. “Accompanying a delivery driver on an order helps me see what our drivers have to deal with when parking downtown, entering a building and bringing the food up to a high-rise within a 30-minute delivery window. I also work with our catering clients.
They were sold to a larger corporation.
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