It’s when things go wrong that companies — and individuals — show us how truly committed they are to customer relationsI’m aware that in this column I generally don’t focus on the millions of interactions between companies and their customers that happen without a hitch.
Or even those which happen with exceptional devotion to treating their customers with care and respect...You’ve always trusted us to help you navigate the world. Support the Sunday Times by becoming a premium member for only R80 and keep the conversation going. You can cancel anytime.
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