SIA passenger's 'stressful' business class experience: 'I was mistaken for someone else'

He was looking forward to a relaxing flight back to Singapore. It turned out to be anything but.

"Really? The options given were to accept an economy ticket or to fly on the next flight in business class two to three hours later," said the Stomper. "I was however told I had to pay up before boarding. And, of course, after digging for the cash, I was the last to board.""After boarding, I was mistaken for someone else," he said.

On Nov 3, he received an e-mail from an SIA customer affairs manager apologising for the delayed response due to the"high volume of feedback". "We understand that our ground staff had approached you at check-in if you would be willing to assist with the overbooking situation. A cash compensation of 5,090 baht was presented as a token of our apology for the downgrade to economy class and you would still be able to access the lounge.

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