, Ticketmaster controlled over 80% of primary ticketing across the United States for concerts, sports games and other major events. The company also held the second-largest market share in secondary ticket sales, behind StubHub.
Springsteen’s prescient warning came to fruition on Tuesday, when Ticketmaster experienced numerous problems and delayed sales despite having control over how many individuals were registered as “verified fans” for presale tickets. But it is largely up to individual states to investigate claims of deceptive practices. Officials in at least one state are already looking into some of those complaints.
Skrmetti’s office will look into a number of issues including whether Ticketmaster violated agreements with customers by not allowing some verified fans to move up in the queue as promised in previous emailed communications, whether the company’s massive market share negatively impacted customer service and whether prices were artificially increased thanks to scam resales.
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