Loved ones say their elderly family members have been left stranded while waiting to be taken to or from doctors’ appointments. The I-TEAM found there has been little oversight of the program.
Rene Reynolds, who until recently depended on Modivcare transportation for her 84-year-old father, said she never filed a complaint with the state, even though they had plenty of problems with the service, including rides that were late or never came at all. She said missed or late pickups left her scrambling, wasted doctors’ time, and sometimes left her dad and his caretaker stranded outside of providers’ offices.
But sometimes the transportation providers were at fault for no-shows, canceling trips but failing to notify Modivcare they were no longer coming.Reynolds said, several times, when the scheduled driver didn’t show up, they would pay cash to another driver they’d previously used through Modivcare out of desperation.