An MP says the service being provided by TransPennine Express to its passengers is in 'crisis' after a further 23 trains were cancelled by the operator on Monday.
They are removed from systems by 10pm the night before, but are not included in passenger delay repay schemes and do not count in official performance figures. The committee heard TransPennine Express were 'pulling' between 50 to 80 trains a day on some days with P-codes. In response, TransPennine Express apologised and admitted its service 'is not where we want it to be'.
"And with major timetable changes in two weeks time, complacent ministers are sleepwalking into yet more chaos." "To keep customers informed we ensure these cancellations are shown in industry systems and any pre-planned cancellations are shared via our website each evening. Anyone who is affected by their train being cancelled can apply for a refund."