Without the luxury of big advertising budgets, it is expected that online reviews are important to small businesses.
After a brief conversation on the requirements of the printout, Lim paid $8 for the single sheet of stickers. That was on Nov 14.Lim shared, however, that she did not receive any updates after that until she asked them about it five days later.Several days later on Nov 22, Lim checked in again on when she can collect the stickers.
"It really was just one sheet on the back of a bike," said Lim, adding that it had been raining that day.[embed]https://www.tiktok.com/@panko_chairo/video/7172077101183536386?is_copy_url=1&is_from_webapp=v1[/embed] They also claimed to have apologised in the text to Lim and added that Lim should have called them rather than relied on text messaging.To this, Lim shared: "In the end it became my fault for not calling them." She also alleged that other one-star reviews by other customers were similarly picked apart by the owner of the business.
[embed]https://www.tiktok.com/@panko_chairo/video/7172085122521484546?is_copy_url=1&is_from_webapp=v1[/embed]When contacted over WhatsApp, the person behind the account told AsiaOne that they did not confront Lim, but shared that they'd "approached her to know the reason behind her review".
Basically the web service provider should just allow Reviews and Counter-Reviews and not let customers to just have 1-sided ratings affixed there. Communication is always 2-ways, current system is tilted unfairly towards business owners unfortunately.
There's always 2 sides to a story...unfortunately, the one that started ranting first always were given the benefits of doubts and assume right than the party being accused.