Nate promised quick rewards for content creators in exchange for using and promoting the shopping app. Last week, users said their remaining cash balances were drained without warning.After months of earning online shopping credits through the Nate app, Libby Rasmussen had over $500 left on her account going into December. She planned to use her remaining money on Christmas gifts for her family — until the credits abruptly disappeared from her account earlier this month.
When Rasmussen noticed that her balance was suddenly zero, she reached out to Nate last week and received a comforting assurance: the company was aware that user wallets were having issues, and a representative would reach out as soon as it was fixed.By Friday, Nate’s tone had abruptly changed.
“We seriously cannot thank you enough for your partnership in this journey and your excitement in curating and sharing the products you love with the world,” the company said in the email, obtained byA bullet point at the bottom of the list explained the disappearing credit: Nate Cash would be disabled “for now.”