Lake County Illinois sheriff's police released this picture of a stolen BMW which they believe was involved in a carjacking and child abudction on Feb. 23, 2023 in unincorporated Libertyville. - Original Credit: Provided by Lake County sheriff
“Unfortunately, in this instance, there was a serious breach of the process,” he said. “We are addressing the situation with the parties involved.”The sheriff’s office said the victim, 34, and her two children had arrived at her residence in the 16000 block of Illinois Route 137 near Libertyville around 3:30 p.m. Thursday. She brought one of her children into her house, and then returned for her 2-year-old son.
The man drove off in the Atlas, running over the woman in the process. Although she suffered broken extremities, she was able to call 911, authorities said, and relay information about the stolen vehicle. The delay — “16 minutes of hell,” Covelli said — rendered the company’s information “worthless” in finding the child.
It's not a breach. It's what happens when executives decide to use a 3rd party overseas call center to save money.