Although the short-term rental company faces an impossible balancing act of making owners feel secure without discriminating unfairly against renters, its appeals process — a critical step in catching overreaches — sounds lackluster and confusing while erring on the side of perceived homeowner security.that it sometimes refuses to rent to users associated with banned individuals “likely to travel” with them.
Two days after appealing the ban, Airbnb informed her it was upholding it “after careful consideration” to help “safeguard our community.” Then, it slammed the door shut on the case, adding that it wouldn’t “offer additional support on this case at this time.
Either way, the company’s subliminal message has concerning undertones: Associate with someone with a checkered past — regardless of who they are today — and neither of you can use our platform. Airbnb is a private business, and Amanda could try booking through a competitor — or simply get a hotel room. Further, we don’t know the precise details about why her boyfriend was banned in the first place. But the company’s approach highlights a more significant issue we may see again as Big Tech’s ability to profile users grows more advanced. (The company already
I believe businesses should have the right to deny service and the people denied service have the right to tell their story. The court of public opinion can then decide what to do. I’ve decided that I will not use Airbnb because I do not agree with this process.
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