The borrower also said the bank had delayed its responses to her solicitor, increasing costs and mortgage arrears, along with impacting her credit rating.With the assistance of her solicitor, Cathy prevented the sale of the property and went on to sell the house for nearly €80,000 more than the price sought by the bank,” the report said.
Banks were the subject of most grievances notified to the ombudsman last year, with total complaints rising to 4,781 from 4,658 in 2021, it said. A total of 4,647 complaints were closed last year, with more than 80 per cent coming to a conclusion through the FSPO’s early assessment process or dispute resolution service, lowering the need for investigations.
Meanwhile, the FSPO received fewer than 100 complaints last year relating to the ongoing retreat of Ulster Bank and KBC Bank Ireland from the market, even as hundreds of thousands of customers faced having to find alternative providers for their banking activities.
Nothing would surprise me about Banks, stop with Banks as if they were bricks and mortar regarding decisions they make. It boils down to on person or a small group that make these decisions. Individuals should be named in all bank activities, Eugene Corley.