Complaints about telecommunications companies increase as Rogers outage top of mind - BNN Bloomberg

Complaints about Canada's telecommunications companies were up 12 per cent from a year ago, while a service outage at Rogers Communications last summer helped make the company the most complained-about provider for the first time, according to a new report. found Rogers led the way with 17.4 per cent of all complaints.

The number of complaints by Rogers customers about complete loss of service issues almost doubled, largely driven by the 187 complaints accepted by the CCTS related to the company's outage on July 8 and dissatisfaction with the subsequent compensation it offered. "We’re committed to doing the right thing for our customers and we’re working hard to make their experience better," said Rogers spokesman Cam Gordon in a statement.

Bell Canada president and CEO Mirko Bibic said in a press release he was"extremely proud" of the company's progress. It was followed by Telus at 13 per cent of all complaints received, as the company saw its complaints spike by 81.3 per cent, from 535 to 970, compared with last year.Rounding out the top five, Rogers-owned Fido received 11.9 per cent of complaints and Telus-owned Koodo garnered nine per cent.

Business Business Latest News, Business Business Headlines

Similar News:You can also read news stories similar to this one that we have collected from other news sources.

'Everything is on the table' if prices don't come down following Rogers-Shaw acquisition: Champagne - BNN BloombergIndustry Minister François-Philippe Champagne said the publicly available conditions that allowed Rogers Communications Inc. to acquire Shaw Communications Inc. give Canadians a seat at the negotiation table. If you don’t like what this guy has done, just vote fir someone else during the next election. What is the dollar value of the VW subsidy?
Source: BNNBloomberg - 🏆 83. / 50 Read more »

Rogers CEO pledges reduced prices as company finalizes $26-billion merger with ShawTORONTO — The head of Rogers Communications Inc. pledged to lower costs for customers and brushed aside competition concerns after the company closed its $26-billion purchase of Shaw Communications Inc. on Monday. 'What we want to make sure we get right is all the things for our customers, and in particular, affordability,' Rogers CEO Tony Staffieri said in an interview. 'One of the key pluses of this is that competition is going up, especially in the west, and prices are going to come down.' Th
Source: YahooFinanceCA - 🏆 47. / 63 Read more »