Uber and Lyft partly to blame for customers not tipping, drivers say

Insider spoke with several ride-hailing and delivery drivers, each of whommade by the commenters on the Times story. But many drivers added that they understood why customers tipped the way they did and argued the companies behind these gig apps had contributed to a culture of bad tipping.

Drivers pointed to three factors — a lack of knowledge about driver pay, rising fare prices, and entrenched customer habits — each of which they said were causing customers to tip less and could be traced to decisions made by these companies."On the rides side, tipping frequency and the average tip on a trip roughly doubled over the last two years," Anfang said."Food delivery has always had a high tipping rate, but the average tip on a delivery increased even further by about 20%.

In recent years, Anfang said Uber has taken steps to encourage higher tips, including allowing riders to tip during a trip — in addition to after — and moving the tip selection prompt up in the app, as well as reminding riders of inclement weather to encourage higher tips.Drivers say riders don't understand how much of the workers' income comes from tips

The debate over how much riders should tip has one major flaw, Dinkel said:"People who use ride-share delivery are under the mistaken impression that the company pays drivers a livable wage."

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