Boomerang’s self-serve lost and found management software product can organize a company’s lost and found inventory management for lost item claims in a single view, enabling much faster matching. In addition, it offers a fully managed lost and found service for organizations dealing with hundreds of lost items every week, such as universities, stadiums and transport hubs.
At Syracuse Hancock International Airport , as with any organization transporting people, items are lost daily at various points of its customers’ journeys. The three primary points are at the Transportation Security Administration screening checkpoint, on the aircraft, or elsewhere in the airport. And as Matthew Szwejbka, marketing and communications specialist at SYR, explains, the airport only manages lost and found items falling into the latter category.
In January this year, SYR partnered with Boomerang to increase visibility into several metrics, including claim counts, claim breakdown, inventory counts, inventory breakdown, and match rates. It has already delivered results, including a 50% reduction in time spent on lost and found and a 20% increase in return rates from month one to month two.
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