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Benioff hopes Slack will 'wake up and become intelligent' with AI

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Salesforce CEO Marc Benioff says he dreams of the day when AI means the company's messaging system will 'wake up and become intelligent itself'

Generative AI is going to have"revolutionary" impacts on the world, Salesforce CEO Marc Benioff said during the"We are about to enter an unbelievable super cycle for tech, and everyone can see that," Benioff told investors."This is an incredible opportunity for not only Salesforce, but our entire industry."

, its workplace messaging app. Slack GPT can summarize conversations, provide research tools, and draft messages."My dream is that all that data that's inside Slack, well, as we work on our own [large language model], that Slack is almost going to like wake up and become intelligent itself," Benioff toldon Wednesday."It's going to be an incredible revelation for our customers, that they've got intelligence by their side with Slack.

Benioff told investors that Salesforce's customers included Gucci, which is using AI to create a"Gucci-fied" tone of service and aid their customer service staff.

 

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