Despite on-time payments, woman's credit score drops due to company not reporting

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A Box Elder County woman bought a car and made payments on time to boost her credit scores. It did the opposite.

DEWEYVILLE, Box Elder County — Tiffanie Reed blamed a divorce for some bills going unpaid, which tanked her credit score.

The SUV is now nearly paid off. Reed said she was never late on a single payment, yet it seemed to have no impact on her credit score.Reed noticed the reporting stopped in January 2022. The payments don't show up as delinquent; they just don't show up at all. Reed did that, and while the balance got updated, the "no data" for each monthly payment entry on the loan remained.KSL Investigators reached out to Lucky's Auto Credit and its in-house lender, Titanium Funds, to ask why Reed's payments were not being reported.

The federal agency in charge of monitoring consumer credit, the Consumer Financial Protection Bureau, wouldn't comment on Reed's situation specifically, but pointed to several blog posts about it.

 

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