Ticket Companies Told Biden They'd Stop Hiding Fees. One Company's Already Skirting That Promise

When asked about the company’s current ticketing policy in New York and the critiques that it isn’t transparent, a SeatGeek spokesperson defended the company’s system and its legality.

“We believe yesterday’s commitment gives fans even more transparency in the shopping process,” the spokesperson says in a statement. “Even before this announcement, fans shopping on SeatGeek had, and still do have, the choice to see prices, including fees, before selecting their seat. With respect to New York law, we feel confident about our implementation and continue to support all-in pricing legislation at the state and federal level.

New York State Senator James Skoufis, who sponsored the local bill, has expressed frustration with how he claims ticketing companies have skirted the law. He says he raised the issue with the New York Attorney General’s office several months after the law first took affect and says the office is “actively engaged in the issue.”

“It’s problematic; it’s quite frankly a reflection of the bad actors that exist in this industry,” Skoufis says. “And I think they should be ashamed of themselves. My hope is that the attorney general drops the hammer on them for breaking the law and illegally trying to gain an unfair advantage.” Ticketing companies have long said that all-in ticketing policies could only work in the industry if everyone embraces them. Those who use all-in pricing are at a disadvantage to those who don’t given that customers will see companies with hidden fees as cheaper at first. StubHub tried going all-in several years ago, only to walk back the policy after their sales slowed. SeatGeek isn’t the only resale company Skoufis has said has violated New York’s law.

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