How the role of the CMO is changing amid culture and technology shifts

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Six marketing leaders told Insider how CMOs can help their companies grow and avoid pitfalls.

, the CMO of jobs site Indeed, has made social issues a central part of her presence on social platforms like LinkedIn: During Pride Month, Indeed's editorial content featured broad LGBTQ+ content.

. But it's attached to risk. We don't do it yet – not because we're afraid, but because the right opportunity hasn't come up." Some CMOs choose not to engage with social or political issues, keeping focused on immediate brand challenges. "It's going to give businesses the opportunity to take some of the more repetitive, simple tasks, like gathering data on promotions, which used to take 'X' hours by 'Y' number of people," said, IBM's senior vice president of marketing and communications and chief communications officer."The manager still makes decisions on the promotion. But AI frees up those people to do more client-facing jobs, like creating content.

At Accor, likewise,"we do the creative part ourselves," Schellenberger said."Where you use AI is to make sure the creative changes depending on who's in front of the screen. It's a wonderful tool, but I wouldn't use AI for fundamental, big, creative communications questions. Humans are still more capable than machines when it comes to creative thinking patterns.

As consumers atomize and reaching them becomes more challenging, the CMO's role will become even more critical — and more demanding. For Netflix's Dicus, the biggest mistake is"being boring." She explained,"The key part of being CMO for me is creative. We want someone to see a TV spot or ad or TikTok activation and have such an emotional reaction that they want to share it.

 

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