Guarisco first ordered lenses through Hubble in January 2020, according to her suit. She wore them seven to eight times over the next few months but on Aug. 17, 2020, her left eye began hurting so badly, she went to the emergency room, the lawsuit says. There, Guarisco was diagnosed with a corneal ulcer, “which was noted as being associated with a contact lens,” according to the suit.
“During [Guarisco’s] use of Defendant’s contact lenses, she did not know the use of the lenses was hazardous to her health and eyesight,” the lawsuit says, noting that Guarisco continues to suffer problems with her left eye. “If after eight business hours they received no response, [Hubble] treated the order as verified and sent consumers Hubble contact lenses,” the suit continues.
Guarisco will require further surgeries to alleviate her suffering and restore the sight in her left eye, the suit states. According to Guarisco’s lawsuit, a not insignificant portion of Hubble’s customers also appear to be distancing themselves from the company. Citing a Hubble “retention analysis” from Feb. 2018, the suit claims that roughly 40 percent to 50 percent of customers canceled their subscriptions by the end of the third month.
According to the FTC, Hubble’s CEO inquired internally about paying the BBB to increase its rating, or launching a promotion that would “rustle up” positive reviews.